Business Policies

Cancellation Policy

PREPAID SERVICES All Group and Private Pilates & Yoga Lessons, Physiotherapy, Physical Therapy, and Massage Therapy appointments at Remedy must be prepaid through your Mindbody account if you have one. This is the only way to book Group Pilates and Yoga classes at Remedy. If you do not have a Mindbody account you can prepay for your private appointment by bank transfer. When transferring you must include your full name as a reference. Please email rachael@remedypilates.ie to receive our IBAN, and again to confirm the bank transfer has been made. Please note we do not have a card machine at Remedy. All private appointments and lessons are €69 for 45 minutes. If you would like to create a Mindbody account to book Remedy services and classes, and to see your upcoming schedule, appointments and classes, please go to www.remedypilates.ie. There is also an option to download our booking App to a smart device for your convenience. GROUP CLASSES All GROUP classes at Remedy must be booked and prepaid through Mindbody. You will need to book in for your class at your preferred or available time through your Mindbody account. Remedy cannot not book class places, nor will be responsible for booking class places. You can set up a Mindbody account using your email address and setting a password. The email address you use to set up your Mindbody account must be the same email address that Remedy has for you. This will guarantee your account syncs with our system. Please email rachael@remedypilates.ie with your new email address if you need to update your email address in our system. CANCELLATION POLICY We operate a strict 24-hour cancellation policy on all group classes and private appointment sessions. Cancellations made after this time will be fully charged. It is important to note that you can cancel or change your appointment or class time through your Mindbody account. Please note we cannot implement the cancellation policy on an individual basis, all cancellations must be made 24 hours prior to your class or appointment time through Mindbody. EXPIRY DATES All purchased classes and appointments have an expiry date and cannot be used once they have expired. Partially used packages are non refundable. Monthly packages cannot be extended. Clients cannot transfer, split or share packages with others. Clients cannot attend classes if the booking is under a different name. This includes family members. Clients can purchase a class or appointment for another client by adding them as a family member in your Mindbody account. Remedy Pilates & Physiotherapy reserves the right to change teachers or therapists, times of classes and class types where needed. Services at Remedy are not sold with a guarantee of a specific teacher or therapist taking appointments or classes. All Remedy Pilates clients must be 18 years of age to attend appointments and classes at Remedy. Should an individual be under 18 years of age, written consent from a parent or guardian is required. Remedy must have your medical details from ‘Your Wellness Journey’ form prior to attendance. I have faith that you will have the best possible health and wellness experience at Remedy. Please rest assured that you can contact me anytime with questions or queries on rachael@remedypilates.ie Thank you for your support. Rachael Davis Founder & Creator Remedy Pilates & Physiotherapy

Policy

Adhering to the safety guidelines it is important that you take note of the following: If any of your medical details above change, or new health issues arise please inform us immediately. Please tell us immediately if you have any signs or symptoms of Covid-19 before, during or after your attendance at Remedy. Please wear a face covering entering the front door and on leaving Remedy. You may remove this while exercising if you are not vulnerable, at your own risk. Our staff will be wearing masks/visors. Please bring a small bag with your own hand sanitiser, water bottle, towel and tissues to the studio. Please bring minimal personal belongings to the studio please. Please use the sanitising wipes provided to wipe down equipment and Reformers after use. Please note we cannot have a waiting area. Our Teacher or Therapist will open the door for you at your appointment time. It is imperative that you enter at your class or appointment time, not before, and exit Remedy 45 minutes later after your appointment or class time. Please understand we cannot have people staying on the premises after classes, leaving promptly is important. Late arrivals will not be permitted to avoid disturbance to class members and our teacher. Please note socks with grip underneath the sole are compulsory in the studio for your own safety. We sell these in the studio for €20. If you need these please email rachael@remedypilates.ie Thank you very much for your support and understanding as we adhere to the new safety protocols doing our best to protect you and our team. Rachael Davis Founder & Creator Remedy Pilates & Physiotherapy